Designated Grievance Officer
Grievance Officer
Claux — Automize Media Labs Pvt Ltd
Resolution Timeline
Acknowledgement
We acknowledge receipt of your grievance and assign a reference number.
Initial Response
A preliminary assessment and response detailing the resolution path.
Final Resolution
Complete resolution or escalation rationale provided in writing.
Scope of Grievances Handled
Our Grievance Redressal Mechanism covers the following categories of concerns:
Data Privacy Concerns
Unlawful processing, breach notification, or denial of data subject rights.
Account & Billing Disputes
Unauthorised charges, failed refund requests, or subscription errors.
Service Quality Complaints
Persistent platform failures, AI agent errors, or SLA breaches.
Content Concerns
AI-generated content that is objectionable, inaccurate, or legally problematic.
Security Incidents
Suspected data breach, credential compromise, or platform vulnerability.
Third-Party Partner Conduct
Issues arising from affiliate or partner interactions conducted via Claux.
How to Submit a Grievance
To ensure prompt resolution, please email us at clauxagent@gmail.com with the subject line GRIEVANCE: [Brief Description] and include the following information:
- Your full name and the email address associated with your Claux account.
- Grievance category (e.g., Data Privacy, Billing, Service Quality — refer to the categories above).
- Detailed description of the concern, including relevant dates, transaction IDs, or screenshots where applicable.
- Desired resolution — describe the outcome you are seeking.
- Supporting documentation — attach any evidence relevant to your complaint (PDF, PNG, or JPEG format; maximum 10 MB per file).
📧 Submit Your Grievance Now
Click the button below to open a pre-formatted grievance email. Ensure you include all the required information listed above.
Email Grievance OfficerEscalation & External Remedies
If you are not satisfied with the resolution provided by our Grievance Officer within thirty (30) days, you may escalate your concern to the following authorities:
- Data Protection Board of India (DPBI) — for grievances arising under the Digital Personal Data Protection Act, 2023. Visit meity.gov.in for filing procedures.
- Ministry of Electronics and Information Technology (MeitY) — for matters governed by the Information Technology Act, 2000.
- Consumer Courts — for consumer disputes, as per the Consumer Protection Act, 2019. Complaints may be filed via the National Consumer Disputes Redressal Commission portal at consumerhelpline.gov.in.
- Cyber Crime Cell — for grievances involving fraud, data theft, or cybercrime. Report at cybercrime.gov.in.
Legal Framework
This Grievance Redressal Mechanism is established in compliance with Rule 3(11) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Section 14 of the Digital Personal Data Protection Act, 2023, and the Consumer Protection (E-Commerce) Rules, 2020. Claux is operated by 7Star Medtech Private Limited and Automize Media Labs Private Limited, both incorporated and registered under the Companies Act, 2013, Republic of India.